To fulfill your agency's 2025 TQA designation requirement at the Convention, you must attend at least three session hours marked with the TQA logo, or the sessions can be found in the app under the TQA track. 
The following courses qualify:
Monday-
3:00 – 5:00 PM
Artificial Intelligence: Moving Forward with Technology with Jerry Fetty and Bryant Caudill (CE & TQA) Discover how artificial intelligence is transforming the insurance industry in this forward-thinking session with Smart IT. Explore practical applications, innovative tools, and strategies to leverage AI for enhanced efficiency and customer experience. Stay ahead of the curve and learn how to integrate AI into your agency’s technology road map.
3:00 – 3:50 PM or 4:00 – 4:50 PM
Perpetuation Round Table with Q&A (TQA)
Join industry professionals at different points of their careers for an interactive round table discussion on agency perpetuation strategies. This session dives into best practices, common challenges, and key considerations for planning your agency’s future. Bring your questions for an engaging Q&A. Perfect for agency owners and leaders preparing for the next generation.
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Tuesday-
9:00 – 9:50 AM, 10:00 - 10:50 AM, or 11:00 - 11:50 AM
Staffing & Recruiting in Today’s Insurance Market: Key Strategies for Success with Nolan Duda (TQA)
In today’s insurance realm, finding and retaining top talent is crucial for sustained success. This presentation dives into essential strategies for sourcing, attracting, and keeping top-tier talent in a fiercely competitive market. From innovative recruitment techniques to fostering an enticing company culture, this session explores the pivotal strategies reshaping the way insurance agencies approach staffing.
Sage Advice on Errors and Omissions of the Audit Process with Lori Rummelt (CE & TQA)
Gain an in-depth understanding of the errors and omissions (E&O) audit process with expert Lori Rummelt. This course explores key steps in preparing for an audit, identifying common E&O risks, and implementing best practices to protect your agency. Learn how to proactively address potential issues and ensure compliance while enhancing your operational efficiency.
3:00 – 5:00 PM
MarshBerry's State of the Industry and Emerging Trends with Kyle Hoeft (CE & TQA)
Explore the current state of the insurance industry and uncover emerging trends driving growth and profitability in top-performing agencies. Gain actionable strategies to adapt to market changes, enhance performance, and position your agency for long-term success.
A Sword With Two Edges: How Agencies Must Navigate Artificial Intelligence and Cybercrime with Tom Wetzel (CE & TQA)
Cybercriminals are weaponizing AI to launch attacks in far greater numbers that are also harder to detect and mitigate. The growing business use of ChatGPT and similar tools can trigger serious intellectual property losses without strong preventative measures. In this session, Tom will explain the cyber threat in practical terms and outline the steps agents must take to use AI tools effectively and securely while protecting their agencies and counseling policyholders to do the same.
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Wednesday-
9:00 AM – 12:00 PM
The Multi-Generational Workforce: Risks and Solutions with Diane Smith and Rick Pitts (CE & TQA)
Navigate the challenges and opportunities of a multi-generational workforce in this insightful session. Learn about the risks associated with generational differences and discover practical solutions to foster collaboration, inclusivity, and productivity across all age groups in your organization.
Loss Control with Erin Mattord and Joe Elliott (CE & TQA)
Discover effective methods to identify, assess, and mitigate risks, ensuring better outcomes for clients and reduced exposure for your agency. Gain valuable insights into proactive risk management and best practices to enhance safety and minimize losses.