Members-Only Free E&O Education and CE

Free Member-Exclusive E&O Programming

E&O is a multi-faceted issue and it's crucial that every member of your team have training on the topic. For this reason, Big I Michigan is now offering it free to members. Choose from in-person/in Lansing or live-online attendance options by visiting our class calendar. Classes are Swiss Re discount approved (when attendance requirements are met).

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Errors & Omissions logo

Meeting the Challenge of Change: Operations Focus

This class will sensitize you to common Errors and Omissions losses in the agency. You'll learn how to take steps to avoid errors while improving communication with your customers. Consistent best practices and good documentation will be emphasized to help minimize errors and misunderstandings. The class will also improve your ability to identify practices that should be avoided and solidify sound sales and service procedures. Credits: In-Person: Filed for 3 hours P/C

Mary LaPorte and Lori Heemstra

About Our Instructors
Big I Michigan is pleased to have Mary LaPorte, CPCU, CIC, LIC, CPIA, AINS and Lori Heemstra, CIC, CPIA of LaPorte Consulting as our E&O instructors.


Big I Members: No Charge
Program is a member-exclusive benefit not available to non-members.

Please note: Registration for each class closes 2 days prior to the class date.

Qualifies for E&O Discount

These programs qualify for the Westport/Swiss Re and Fireman’s Fund discounts.

Staff Attendance Requirements


In accordance with Title III of the Americans with Disabilities Act, we invite all registrants to advise us of any disability and any requests for accommodation to that disability. Please submit your request as far in advance as possible for the program you wish to attend. If you have any questions, call (800) 589-6501 or email to

Cancellation Policy

If you must cancel your registration, you will receive a 25% refund. No refunds will be given to those who attend part of a program, or who are no-shows. If you do not cancel and do not attend the program, you will be considered a no show and no money will be refunded, nor will your money be transferred to a different class.